HELP CENTRE
Frequently asked questions.
A quick guide to using the learning portal. Course-specific instructions shown during enrolment take precedence.
How do I access my courses?
Sign in with an institute-issued or approved account. Your available learning content depends on your verified enrolment and assigned permissions.
Does uploading a payment receipt activate my course?
No. A receipt or transaction reference is reviewed by an authorised institute representative. Course access is activated only after the institute confirms the payment and enrolment.
What if I cannot sign in?
Use the official support channel and describe the issue. Never send your password or one-time verification code to anyone.
Can I contact my teacher?
Use the approved communication tools made available for your course. Child learner communications must follow guardian visibility and safeguarding requirements.
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